Privacy Policy
Memori MY Sdn. Bhd. and its related corporations (“Memori”, “the Companies”, “we” or “us”) believe strongly in protecting the privacy of your information. We also believe it is important to inform you about how we will use your personal data, and to give you choices about how those data will be used.

Please take a moment to read this Data Protection Policy carefully so that you know and understand the purposes for which we collect, use and disclose your Personal Data.

In this Data Protection Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identifed (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

This Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to Memori in respect of your Personal Data, and your consents herein are additional to any rights which any of the Companies may have at law to collect, use or disclose your Personal Data.

Memori may from time to time update this Data Protection Policy to ensure that this Data Protection Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of this Data Protection Policy as updated from time to time on our website. We encourage you to periodically review this Data Protection Policy to be informed on how Memori is handling and protecting your Personal Data.

Personal Data

By interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to Memori collecting, using, disclosing and sharing amongst the Companies your Personal Data, and disclosing such Personal Data to the Companies' authorised service providers and relevant third parties in the manner set forth in this Data Protection Policy.

Examples of Personal Data that we may collect and process are:
a) Personal particulars, including but not limited to your name, NRIC, passport or other identifcation number, telephone number(s), mailing address, email address, and/or date of birth;

b) Personal opinions made known to us from feedback, responses to surveys, or queries;

c) Transactional data; and

d) Any other information relating to any individuals which you have provided us in any forms you may have submitted to us (including in the form of biometric data), or via other forms of interaction with you.

Collection of Personal Data

1. Generally, we collect Personal Data in the following ways:

a) when you submit any form, including but not limited to application, declaration, proposal or referral forms;

b) when you enter into any agreement or provide other documentation or information in respect of your interactions and transactions with us, or when you use our services;

c) when you interact with our staff, including customer service offcers, relationship managers and other representatives, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings and email;

d) when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events hosted by us;

e) when you use our services provided through online and other technology platforms, such as websites and apps, including when you establish any online accounts with us;

f) when you request that we contact you, be included in an email or other mailing list; or when you respond to our request for additional Personal Data, our promotions and other initiatives;

g) when you are contacted by, and respond to, our marketing representatives and agents and other service providers;

h) when you submit an employment application or when you provide documents or information including your resume and/or curriculum vitae in connection with any appointment as an offcer, director, representative or any other position;

i) when you use our electronic services, or interact with us via our websites or use services on our websites;

j) when we seek information about you and receive your Personal Data in connection with your relationship with us, including for products, insurance policies or job applications, for example, from business partners, public agencies, your ex-employer and the relevant authorities; and/or

k) when you submit your Personal Data to us for any other reason.

2. When you browse our website, you generally do so anonymously but please see section 5 below on cookies. We do not, at our website, automatically collect Personal Data, including your email address unless you provide such information or log in with your account credentials.

3. If you provide us with any Personal Data relating to a third party (e.g. information on your customers, spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of such third party to you providing us with their Personal Data for the respective purposes.

4. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

Purposes for the Collection, Use and Disclosure of Your Personal Data

1. Generally, we collect Personal Data in the following ways:

a) when you submit any form, including but not limited to application, declaration, proposal or referral forms;

b) when you enter into any agreement or provide other documentation or information in respect of your interactions and transactions with us, or when you use our services;

c) when you interact with our staff, including customer service offcers, relationship managers and other representatives, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings and email;

d) when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events hosted by us;

e) when you use our services provided through online and other technology platforms, such as websites and apps, including when you establish any online accounts with us;

f) when you request that we contact you, be included in an email or other mailing list; or when you respond to our request for additional Personal Data, our promotions and other initiatives;

g) when you are contacted by, and respond to, our marketing representatives and agents and other service providers;

h) when you submit an employment application or when you provide documents or information including your resume and/or curriculum vitae in connection with any appointment as an offcer, director, representative or any other position;

i) when you use our electronic services, or interact with us via our websites or use services on our websites;

j) when we seek information about you and receive your Personal Data in connection with your relationship with us, including for products, insurance policies or job applications, for example, from business partners, public agencies, your ex-employer and the relevant authorities; and/or

k) when you submit your Personal Data to us for any other reason.

2. When you browse our website, you generally do so anonymously but please see section 5 below on cookies. We do not, at our website, automatically collect Personal Data, including your email address unless you provide such information or log in with your account credentials.

3. If you provide us with any Personal Data relating to a third party (e.g. information on your customers, spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of such third party to you providing us with their Personal Data for the respective purposes.

4. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

Disclosure of Personal Data

1. Generally, we collect Personal Data in the following ways:

a) when you submit any form, including but not limited to application, declaration, proposal or referral forms;

b) when you enter into any agreement or provide other documentation or information in respect of your interactions and transactions with us, or when you use our services;

c) when you interact with our staff, including customer service offcers, relationship managers and other representatives, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings and email;

d) when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events hosted by us;

e) when you use our services provided through online and other technology platforms, such as websites and apps, including when you establish any online accounts with us;

f) when you request that we contact you, be included in an email or other mailing list; or when you respond to our request for additional Personal Data, our promotions and other initiatives;

g) when you are contacted by, and respond to, our marketing representatives and agents and other service providers;

h) when you submit an employment application or when you provide documents or information including your resume and/or curriculum vitae in connection with any appointment as an offcer, director, representative or any other position;

i) when you use our electronic services, or interact with us via our websites or use services on our websites;

j) when we seek information about you and receive your Personal Data in connection with your relationship with us, including for products, insurance policies or job applications, for example, from business partners, public agencies, your ex-employer and the relevant authorities; and/or

k) when you submit your Personal Data to us for any other reason.

2. When you browse our website, you generally do so anonymously but please see section 5 below on cookies. We do not, at our website, automatically collect Personal Data, including your email address unless you provide such information or log in with your account credentials.

3. If you provide us with any Personal Data relating to a third party (e.g. information on your customers, spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of such third party to you providing us with their Personal Data for the respective purposes.

4. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

Use of Cookies

1. Generally, we collect Personal Data in the following ways:

a) when you submit any form, including but not limited to application, declaration, proposal or referral forms;

b) when you enter into any agreement or provide other documentation or information in respect of your interactions and transactions with us, or when you use our services;

c) when you interact with our staff, including customer service offcers, relationship managers and other representatives, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings and email;

d) when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events hosted by us;

e) when you use our services provided through online and other technology platforms, such as websites and apps, including when you establish any online accounts with us;

f) when you request that we contact you, be included in an email or other mailing list; or when you respond to our request for additional Personal Data, our promotions and other initiatives;

g) when you are contacted by, and respond to, our marketing representatives and agents and other service providers;

h) when you submit an employment application or when you provide documents or information including your resume and/or curriculum vitae in connection with any appointment as an offcer, director, representative or any other position;

i) when you use our electronic services, or interact with us via our websites or use services on our websites;

j) when we seek information about you and receive your Personal Data in connection with your relationship with us, including for products, insurance policies or job applications, for example, from business partners, public agencies, your ex-employer and the relevant authorities; and/or

k) when you submit your Personal Data to us for any other reason.

2. When you browse our website, you generally do so anonymously but please see section 5 below on cookies. We do not, at our website, automatically collect Personal Data, including your email address unless you provide such information or log in with your account credentials.

3. If you provide us with any Personal Data relating to a third party (e.g. information on your customers, spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of such third party to you providing us with their Personal Data for the respective purposes.

4. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

Data Security

1. Generally, we collect Personal Data in the following ways:

a) when you submit any form, including but not limited to application, declaration, proposal or referral forms;

b) when you enter into any agreement or provide other documentation or information in respect of your interactions and transactions with us, or when you use our services;

c) when you interact with our staff, including customer service offcers, relationship managers and other representatives, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings and email;

d) when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events hosted by us;

e) when you use our services provided through online and other technology platforms, such as websites and apps, including when you establish any online accounts with us;

f) when you request that we contact you, be included in an email or other mailing list; or when you respond to our request for additional Personal Data, our promotions and other initiatives;

g) when you are contacted by, and respond to, our marketing representatives and agents and other service providers;

h) when you submit an employment application or when you provide documents or information including your resume and/or curriculum vitae in connection with any appointment as an offcer, director, representative or any other position;

i) when you use our electronic services, or interact with us via our websites or use services on our websites;

j) when we seek information about you and receive your Personal Data in connection with your relationship with us, including for products, insurance policies or job applications, for example, from business partners, public agencies, your ex-employer and the relevant authorities; and/or

k) when you submit your Personal Data to us for any other reason.

2. When you browse our website, you generally do so anonymously but please see section 5 below on cookies. We do not, at our website, automatically collect Personal Data, including your email address unless you provide such information or log in with your account credentials.

3. If you provide us with any Personal Data relating to a third party (e.g. information on your customers, spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of such third party to you providing us with their Personal Data for the respective purposes.

4. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

Third-Party Sites

1. Generally, we collect Personal Data in the following ways:

a) when you submit any form, including but not limited to application, declaration, proposal or referral forms;

b) when you enter into any agreement or provide other documentation or information in respect of your interactions and transactions with us, or when you use our services;

c) when you interact with our staff, including customer service offcers, relationship managers and other representatives, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings and email;

d) when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events hosted by us;

e) when you use our services provided through online and other technology platforms, such as websites and apps, including when you establish any online accounts with us;

f) when you request that we contact you, be included in an email or other mailing list; or when you respond to our request for additional Personal Data, our promotions and other initiatives;

g) when you are contacted by, and respond to, our marketing representatives and agents and other service providers;

h) when you submit an employment application or when you provide documents or information including your resume and/or curriculum vitae in connection with any appointment as an offcer, director, representative or any other position;

i) when you use our electronic services, or interact with us via our websites or use services on our websites;

j) when we seek information about you and receive your Personal Data in connection with your relationship with us, including for products, insurance policies or job applications, for example, from business partners, public agencies, your ex-employer and the relevant authorities; and/or

k) when you submit your Personal Data to us for any other reason.

2. When you browse our website, you generally do so anonymously but please see section 5 below on cookies. We do not, at our website, automatically collect Personal Data, including your email address unless you provide such information or log in with your account credentials.

3. If you provide us with any Personal Data relating to a third party (e.g. information on your customers, spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of such third party to you providing us with their Personal Data for the respective purposes.

4. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

Contacting Us - Feedback, Withdrawal of Consent, Access and Correction of your Personal Data

1. Generally, we collect Personal Data in the following ways:

a) when you submit any form, including but not limited to application, declaration, proposal or referral forms;

b) when you enter into any agreement or provide other documentation or information in respect of your interactions and transactions with us, or when you use our services;

c) when you interact with our staff, including customer service offcers, relationship managers and other representatives, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings and email;

d) when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events hosted by us;

e) when you use our services provided through online and other technology platforms, such as websites and apps, including when you establish any online accounts with us;

f) when you request that we contact you, be included in an email or other mailing list; or when you respond to our request for additional Personal Data, our promotions and other initiatives;

g) when you are contacted by, and respond to, our marketing representatives and agents and other service providers;

h) when you submit an employment application or when you provide documents or information including your resume and/or curriculum vitae in connection with any appointment as an offcer, director, representative or any other position;

i) when you use our electronic services, or interact with us via our websites or use services on our websites;

j) when we seek information about you and receive your Personal Data in connection with your relationship with us, including for products, insurance policies or job applications, for example, from business partners, public agencies, your ex-employer and the relevant authorities; and/or

k) when you submit your Personal Data to us for any other reason.

2. When you browse our website, you generally do so anonymously but please see section 5 below on cookies. We do not, at our website, automatically collect Personal Data, including your email address unless you provide such information or log in with your account credentials.

3. If you provide us with any Personal Data relating to a third party (e.g. information on your customers, spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of such third party to you providing us with their Personal Data for the respective purposes.

4. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

Governing Law

1. Generally, we collect Personal Data in the following ways:

a) when you submit any form, including but not limited to application, declaration, proposal or referral forms;

b) when you enter into any agreement or provide other documentation or information in respect of your interactions and transactions with us, or when you use our services;

c) when you interact with our staff, including customer service offcers, relationship managers and other representatives, for example, via telephone calls (which may be recorded), letters, fax, face-to-face meetings and email;

d) when your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or our representatives when you attend events hosted by us;

e) when you use our services provided through online and other technology platforms, such as websites and apps, including when you establish any online accounts with us;

f) when you request that we contact you, be included in an email or other mailing list; or when you respond to our request for additional Personal Data, our promotions and other initiatives;

g) when you are contacted by, and respond to, our marketing representatives and agents and other service providers;

h) when you submit an employment application or when you provide documents or information including your resume and/or curriculum vitae in connection with any appointment as an offcer, director, representative or any other position;

i) when you use our electronic services, or interact with us via our websites or use services on our websites;

j) when we seek information about you and receive your Personal Data in connection with your relationship with us, including for products, insurance policies or job applications, for example, from business partners, public agencies, your ex-employer and the relevant authorities; and/or

k) when you submit your Personal Data to us for any other reason.

2. When you browse our website, you generally do so anonymously but please see section 5 below on cookies. We do not, at our website, automatically collect Personal Data, including your email address unless you provide such information or log in with your account credentials.

3. If you provide us with any Personal Data relating to a third party (e.g. information on your customers, spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of such third party to you providing us with their Personal Data for the respective purposes.

4. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.

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